Frequently Asked Questions

No, you cannot log in using a Google account. You must use your assigned User ID and password to access Sight EMR.

For User ID or Password recovery, contact your Clinic Admin.If the issue persists, contact technical support.

No, Sight EMR requires an active internet connection to function. It does not support offline mode.

If your account is locked due to multiple failed login attempts, contact clinic admin to unlock it. If the issue persists, contact technical support.

It is not recommended. Each user should log in from a separate browser profile.

Check your internet connection, clear browser cache, and close unused tabs. If the issue persists, contact technical support.

Sight EMR works best on the latest versions of Google Chrome. Other browsers may not provide full functionality.

Sight EMR currently supports English. Additional language support may be added in future updates.

Sight EMR can run efficiently on desktops, laptops, tablets, and modern smartphones with a stable internet connection and updated browsers.

No, Sight EMR is a paid solution. Please contact the sales or support team for pricing and subscription details.

Key benefits include faster documentation, streamlined patient flow, integrated billing, appointment scheduling, prescription templates, audit logs, and data security.

Yes, automated SMS reminders can be configured for Review OP, Post OP checkups, and scheduled surgeries only by enabling SMS. You can contact your support team for enabling this functionality.

Yes, Sight EMR supports integration with digital queue displays for managing patient calling and waiting room information.

Sight EMR supports multiple staff roles including Doctor, Receptionist, Refractionist, Nurse, Anaesthesiologist, Optical Manager, Pharmacist and Supervisor. Each role has controlled access based on permissions.

Yes, voice input is available in consultation notes, allowing doctors to dictate notes using voice-to-text functionality.

Yes, new branches can be added to your existing setup. Contact the support team to enable and configure multi-branch access in your account.

Patient records can be synced using the Clinic Sync option. The Clinic Admin can do this from the Update Patient screen by clicking the Clinic Sync button. Additionally, doctors can sync records from the Doctor Screen through Generate Certificate > Referral Letter > Clinic Sync.

Use the Clinic Sync option to transfer patient data between branches. This ensures that the complete patient history is securely shared without any loss of information.

By default, templates are visible only to the creator.

Yes, duplicate patient records can be merged. The data from the duplicate record will be merged into it. Please contact the technical team to perform this action.

Mandatory fields typically include Patient Name, Gender, Age and Mobile Number.

Yes, you can search patients using their mobile number from the Patient List screen or Create a New patient screen.

Yes, go to the Update Patient screen, make the necessary changes, and click Update to save.

Yes, multiple patient profiles can be created using the same mobile number, such as for family members sharing one phone.

No, once the patient is picked for refraction, they can’t be deleted from the queue.

Once refraction is completed, the patient's status will be updated in the queue by appearing the 2nd green dot (colour code).

No, inpatients cannot be added to the regular Waiting Queue.

Receptionist can add an external customer by using the "Add as Patient" button available in the Update Patient section. This is typically used for walk-in customers like optical customers.

The Clinic Admin can deactivate a patient using the "Deactivate Patient" button available in the Update Patient screen.

You can contact the support team to enable the pick from waiting queue.

No, it is not mandatory. You can save a consultation by selecting the "Under Evaluation" or "Normal Examination" checkboxes in the Dr screen (Care Plan Template Section).

Yes, doctors can request to edit the MR using the “Request for MR Edit” button available on the Doctor Screen. The request must be approved by the designated MR Edit Approver for the clinic. Only after approval can the MR be modified. Edited MR will be displayed in Orange Colour.

You can go to the Patient List and search the patient and update to make changes to the consultation or medical records after completion.

Double Click on the sign already added. You can edit/remove the sign and click Save button at the top right to update the changes.

Yes, the Questionnaire is optional and can be skipped during consultation if not applicable to the patient's case. Doctors also have the option to switch off the questionnaire completely from the Doctor's profile.

If a drug allergy is recorded in the patient profile, an alert popup appears during prescription to warn the doctor about the allergy.

No, Hold time does not affect consultation waiting time.

Patients will remain in the hold queue and can be identified by the created date.

No, there is no option to delete the patient's day summary or Prescription. Only you can void that. The Voided documents will remain visible in red colour.

Yes, doctors can upload PDFs, images, or reports to a patient’s medical record using the Upload Files option in Attachments from Dr screen.

Yes, doctors can view their upcoming appointments and surgeries from the Doctor Dashboard.

The EMR mobile app is currently supported only on Android devices.

Yes, Refractionists receive notification when a Doctor adds a patient to the Hold Queue.

No, automatic transfer of Refraction data from external devices to the EMR system is currently unavailable.

The app temporarily locks after multiple failed login attempts. You can contact Clinic Admin to unlock it. If the issue persists, contact technical support.

No, currently there is no dedicated mobile app available for the Doctor role. Doctors must use the web version of the EMR for consultations and related tasks.

No, logging in from multiple Android devices is restricted.

Yes, finalized bills (excluding advance bills) can be edited. All bills can be voided by the Clinic Admin.

Yes, doctors can generate bills directly from their screen if billing access is enabled in their role permissions.

Yes, the system allows patients to maintain a prepaid wallet, which can be used for consultations, procedures, optical and pharmaceutical items.

The bill list in Clinic, Optical, and Pharmacy modules includes filters for "Paid" and "Not Paid" status. Additionally, the Clinic Admin Dashboard displays separate cards showing the total accounts receivable for each section(OP/IP/Optical/Pharmacy), helping admins monitor outstanding balances at a glance.

Yes, Discharge Summaries can be printed multiple times from Counselor Login & Doctor Login (Medical records).

The issued date can be viewed in the Surgery List View/Update screen of the patient record.

Yes, the Discharge Summary can be edited until the patient is marked as discharged. After discharge, it becomes non-editable.

Yes, both Pharmacy and Optical modules support product returns. Returned items are tracked against the original bill, and stock is automatically updated.

Yes, prescriptions can be recorded and printed without requiring a purchase. The system allows saving prescriptions for future reference.

Yes, prescriptions from outside clinics can be served by generating a new invoice directly in the Optical or Pharmacy module.

You can add the patient as a New Customer in the Optical module (Add Customer screen). Then, manually enter the prescription details provided by the customer.

Yes, inter-branch product transfers are supported. You can initiate a transfer request from the Inventory module, and receiving branches can accept and update stock accordingly.

Yes, patients can receive their daily summary or medical records via email if their email ID is registered in the system. The "Send to Patient" button is available in the Summary section on the Doctor Screen for this purpose.

Yes, header removal options are available in clinic settings by Clinic Admin. Users can choose to exclude the header or clinic details when printing discharge summaries, prescriptions, or bills.

Currently the EMR system does not supports integration with ABHA (Ayushman Bharat Health Account) for patient authentication and health record linking.

No, each employee must have a unique phone number. The system does not allow duplicate phone numbers for user creation to ensure proper identification and login access.